Shipping & returns

My team and I have wrestled mightily to create an Estore shipping process that meets the needs of our and our customers' budgets and high quality expectations. This has been an incredibly difficult task. With an array of experiences in hand – both good and bad – we have made the decision to empower you the customer to make a well informed shipping choice decision.

 

Please read carefully below you will find our shipping options to various parts of the country.

 

It is our experience that during the warm months of the year the cheese must be delivered in two days to ensure cold, high quality delivery. If you find yourself living in one of the states in the following list you can be assured that Fedex Home Delivery or FedEx Ground will not meet the two day warm month ship goal and we therefore cannot guarantee high quality, cold arrival of the cheese. We strongly encourage customers residing in a state on this list to select Fedex 2day during the warm months and perhaps year round to ensure high quality, cold delivery.

Thank-you for your continued patronage and please know that we are working very hard to provide for you and your families cheese needs.

Kind regards, Ralph Bredl - Owner Harmony Specialty Dairy Foods

State list suggested to use FedEx 2day:

Alabama, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Maine, Massachusetts, Montana, Nevada, New Jersey, New Mexico, New York, North Carolina, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Vermont, Washington, Wyoming.

Standard shipping orders are shipped from our Distribution Center each week on Mondays through Wednesdays. Orders received by noon are normally shipped the same day.

Shipping charges are based on merchandise total of items shipped to each separate address.

The following shipping options are available:

  • Standard Ground – Average delivery within three business days of ship date
  • 2nd Day Air – Guaranteed delivery within two business days of ship date
  • Next Day Air – Guaranteed delivery by end of next business day following ship date

We do not ship to P.O. Boxes, DPO (Diplomatic Post Office), APO (Army/Air Post Office) or FPO (Fleet Post Office).

Please don't be concerned if all ordered items don't arrive in a single carton or on the same day. Due to packing and shipping limitations, parts of multiple-item orders are sometimes shipped separately. Separate item shipping, where necessary, does not affect shipping charges associated with your order.

We guarantee your order to arrive in perfect condition to the street address you provide.  Our products are shipped cold-packed and our experienced packaging team uses a combination of corrugated boxes, coolers, frozen gel packs, and dry ice depending on the contents of your order and climate of the delivery address, in order to keep your Harmony’s Golden Age Cheese products properly chilled.

Shipment to Alaska, Hawaii, Puerto Rico & Virgin Islands also available at additional cost. Please contact us for details.

To help ensure delivery of our products prior to holidays, please have your order to us by the following dates:

  • Labor Day: August 29, 2017
  • Jewish High Holidays: September 12, 2017
  • Thanksgiving: November 19, 2017
  • Chanukah: December 10, 2017
  • Christmas: December 19, 2017

We can deliver holiday orders placed after these dates; however, expedited delivery at additional cost may be required. Please see check your cart for shipping options for details and expedited air delivery charges.

If you have questions, please contact us. One of our friendly Customer Service Representatives will be happy to assist you.

Return and Refund Policy:

Guarantee of Satisfaction

You can buy from Harmony Specialty Food’s with absolute confidence. We guarantee you'll be completely satisfied with everything you purchase from our website. If you're not delighted in every way, we'll gladly exchange the product, issue a credit or refund the purchase price, whichever you prefer. Guaranteed.

 Regard,

 

The Bredl Family